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If you are a tenant of a property that we offer full management services to the landlord, Right Step Property Management will be managing your tenancy on behalf of the landlord. This means Right Step Property Management are your first port of call for communication.
Our office is open from 9am to 5pm on Monday to Friday.
If you urgently need a repair and it’s outside our office hours, please whatsapp/sms our emergency service number.
General maintanance
Appliances Kitchen / Household
Bathrooms & Toilets
Blinds, Curtains, Furniture, Fixtures & Fittings
Boilers, Heating & Hot Water
Doors, Windows & Locks
Drainage & Guttering
Electricity & Lighting
Garden & Property Exterior
Running Water & Taps
Please be aware that as the occupiers you are responsible for the upkeep of the property, if contactors are called out to the property and the issues has been deemed a result of useage or misconduct, you will be charged for the visit.
If you experience any of the issues below, use our emergency number.
• Flooding
• Electrics unsafe
• No lights or power
• Burst pipes
• Blocked drains or toilets
• Dangerous structural problems e.g. ceilings, walls etc.
• Front door locks and access problems.
Please be aware that you will charged you for the visit if your repair isn’t an emergency.
If you smell gas, think you have a gas leak or have any concerns regarding carbon monoxide, immediately open all windows and doors and extinguish any naked flames including cigarettes, then call the national Gas Emergency Services free on 0800 111 999. Once you have done this inform Theori Housing Services on 020 8988 1091.
If you need to report a crime please contact the emergency services on 999
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