Report an issue
Arthur Account
To report an issue please click on the button below to access your Arthur Occupant account.
Please ensure you describe the issue in detail and highlight any testing or remedies you may have tried.
Management
Information
If you are a tenant of a property that we offer full management services to the landlord, Right Step Property Management will be managing your tenancy on behalf of the landlord. This means Right Step Property Management are your first port of call for communication.
the landlord of the property are responsible for some of the repairs and maintenance of your home, particularly the structure, services, fittings and shared areas. However, as a tenant, if you are safely able to do so, you are responsible for looking after the day-to-day maintenance and repairs to the property you are occupying.
General
repairs
- General maintenance
- Appliances Kitchen / Household
- Bathrooms & Toilets
- Blinds, Curtains, Furniture, Fixtures & Fittings
- Boilers, Heating & Hot Water
- Doors, Windows & Locks
- Drainage & Guttering
- Electricity & Lighting
- Garden & Property Exterior
- Running Water & Taps
Please be aware that as the occupiers you are responsible for the upkeep of the property, if contactors are called out to the property and the issues has been deemed a result of usage or misconduct, you will be charged for the visit.
Out of hours emergency
If you urgently need a repair and it’s outside our office hours, please whatsapp/sms our emergency service number. Tel: 07704 792 180
If you experience any of the issues below, use our emergency number.
- Flooding
- Electrics unsafe
- No lights or power
- Burst pipes
- Blocked drains or toilets
- Dangerous structural problems e.g. ceilings, walls etc.
- Front door locks and access problems.
Please be aware that you will charged you for the visit if your repair isn’t an emergency.
Extreme
Emergency 999
If you need to report a crime please contact the emergency services on 999
Gas Emergency
0800 111 999
If you smell gas, think you have a gas leak or have any concerns regarding carbon monoxide, immediately open all windows and doors and extinguish any naked flames including cigarettes, then call the national Gas Emergency Services free on 0800 111 999.Housing Services on 020 8988 1091.
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