Report an issue

To report an issue please fill out the form below in order for us to raise a case. Please ensure you describe the issue in detail and highlight any testing or remedies you may have tried.

Report an Issue

Please attach images and video(s) of issue

Upload image(s)

Please upload loom video of issue

If you are a tenant of a property that we offer full management services to the landlord, Right Step Property Management will be managing your tenancy on behalf of the landlord. This means Right Step Property Management are your first port of call for communication.

the landlord of the property are responsible for some of the repairs and maintenance of your home, particularly the structure, services, fittings and shared areas. However, as a tenant, if you are safely able to do so, you are responsible for looking after the day-to-day maintenance and repairs to the property you are occupying.

General repairs

Use issue form above

Our office is open from 9am to 5pm on Monday to Friday.

Out of hours emergency

If you urgently need a repair and it’s outside our office hours, please whatsapp/sms our emergency service number.

Tel: 07704 792 180

General maintanance
Appliances Kitchen / Household
Bathrooms & Toilets
Blinds, Curtains, Furniture, Fixtures & Fittings
Boilers, Heating & Hot Water
Doors, Windows & Locks
Drainage & Guttering
Electricity & Lighting
Garden & Property Exterior
Running Water & Taps

Please be aware that as the occupiers you are responsible for the upkeep of the property, if contactors are called out to the property and the issues has been deemed a result of useage or misconduct, you will be charged for the visit.

If you experience any of the issues below, use our emergency number.

• Flooding

• Electrics unsafe

• No lights or power

• Burst pipes

• Blocked drains or toilets

• Dangerous structural problems e.g. ceilings, walls etc.

• Front door locks and access problems.

Please be aware that you will charged you for the visit if your repair isn’t an emergency.

Gas Emergency 0800 111 999

If you smell gas, think you have a gas leak or have any concerns regarding carbon monoxide, immediately open all windows and doors and extinguish any naked flames including cigarettes, then call the national Gas Emergency Services free on 0800 111 999. Once you have done this inform Theori Housing Services on 020 8988 1091.